Päivitetty 1.9.2024
General info
The seller of the mustakissadesign.fi - online shop is Wilhelmiina Design , business identity code 2873174-5
The prices includes taxes 25,5%.
We reserve the rights to change the prices of the products and delivery costs.
Ordering
You can order the products from https://www.mustakissadesign.fi/ , by adding the wanted products in the cart. You can purchase the products in the online shop's checkout. The customer approves current delivery methods and prices by purchasing products from Wilhelmiina & Mustakissa Design's online shop. Check Payment & Delivery details here A customer must be over 18 years old to make an order.
Purchasing
The purchasing happens via Paytrail. Paytrail Oyj (business identity code 2122839-7) is part of the Nets- family
Paytrail Oyj business identity code: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
www.paytrail.com
The purchasing options in our online shop are:
Finnish bank buttons:
You can purchase easily with these Finnish bank buttons: Aktia, Danske Banki, Handelsbank, Nordea, Oma Säästöpankki, Osuuspankki, POP-pankki, Säästöpankki, S-pankki ja Ålandsbank. Notice that your bank account will inform that the receiving company is Paytrail Oyj. The goods will be delivered to the online shop owner.
You can also use Mobilepay, Pivo and Apple Pay to purchase your order.
Delivery
The shipping costs are based on order's size
Pikkupaketti (5,90€) The ordered items can fit in the parcel under the height of 3 cm. Pikkupaketti will be delivered to your mailbox. The order will be delivered usually in 2-3 working days. We will send you a parcel tracking code to your email. You can choose Pikkupaketti delivery only in Finland.
Paketti (6,90€) The order will be delivered in the closest Post office or Posti's pick-up point. The order will be delivered usually in 1-3 working days. We will send you a parcel tracking code to your email. You can choose Paketti delivery only in Finland.
Nouto 0€, You can pick up your order form my office in Seinäjoki Rytmikorjaamo. The pick up time will be decided with a text message or via a phone call. Wilhelmiina Design, Vaasantie 11 / Rytmikorjaamo, 60100 Seinäjoki puh.040 5837773
We process all the orders usually within 1-4 working days.
We are not responsible of transport companies delivery schedules which can be anything between 1-14 working days.
We will invoice 10€ of orders that has been delivered via Posti and not picked up before the due day. If the unpicked parcels returns to Wilhelmiina & Mustakissa Design, it costs 6,90€ to deliver the parcel to the customer again.
The customer is responsible of telling the correct delivery details (name, address, phone number etc.) when making and order.
Toimitusehdot ovat voimassa Manner-Suomessa ja Ahvenanmaalla.
Delivery in other countries than Finland in Europe
Envelope (6,90€) the order fits in an envelope. The tracking code is not available. The order will be delivered usually in 3-10 working days depending on your location.
Parcel (19,90€) the order will be delivered usually in 5-8 working days depending on your location. We will send you a parcel tracking code to your email.
Reclamation
If you notice that there is a failure or defect on the product, please contact us via email mustakissadesign@gmail.com , use a headline "Reclamation", let us know your order details, name, address and a phone number. Don't use the product before we have contacted you back via email. Be prepared that in some cases we want you to send the product back to us. Check also Right of withdrawal here.
We strive to keep our customers happy, and we try our best to solve any product failures and defects!
In the case of dispute and disagreement you can contact Kuluttajaneuvonta (consumer advicer) . p. 029 553 6901 arkisin 9-15.
And later on if needed you can ask an opinion from Kuluttajariitalautakunta (Consumer disputes board).