Return and refunds
A private customer has a right to cancel the order and return the ordered products for 14 days. If you want to return the order, notice that the ordered products must be unused, new-like, they must be in their original packages and all the labels must be still attached. We will refund the goods as soon as possible, usually within 14 workdays.
If you want to cancel or return the order, please contact us first via email mustakissadesign@gmail.com. Return the order after we have answered to your email.
You have to send the products which you want to return within 14 days counting from the day you have informed us via email about your willingness to return them. If the customer won't send the order they want to return in 14 days, the goods won't be refunded.
The products you want to return must be packed well, so that they won't get damaged on their way back to Wilhelmiina & Mustakissa Design. The order that you want to return must be send as a parcel with a tracking code. The customer will pay the delivery costs.
Address:
Wilhelmiina Design
Vaasantie 11 / Rytmikorjaamo
60100 Seinäjoki
Finland
phone number +358405837773
If the returned products are unused, new-like, still in their original packages and the labels are still attached, we will refund the goods as soon as possible, usually within 14 workdays.
Also notice: The order that hasn't been picked up from Post office or post pickup point before the due day is not considered as a canceled order. =We will invoice 10€ of orders that has been delivered via Posti and not picked up before the due day.
Wrong and damaged products
If you notice that the product you ordered is wrong or damaged, please contact us via email mustakissadesign@gmail.com
You can choose if you want to replace the damaged or wrong products with a new ones or if you want to have your money back. Prepare that you have to send the damaged products back to us ( in this case we will pay the delivery costs).